POLICIES

  • Online Profile

    When making a reservation at QUAD SPINNING, you must create a profile on-line in order to buy individual classes or packages of Quad classes. QUAD SPINNING values your privacy and will never share telephone numbers, email addresses, or personal data with third parties.

  • To Create Your Profile Online, Please Follow The Steps Below:

    I. Go to quadspin.com II. Locate “My Account” III. Complete “New Client” and fill in all your contact information IV. Select “Register”

  • Single, Multiple & Unlimited Sessions

    Single sessions and multiple sessions have a one-year expiry from the date of purchase and are non-transferable and non-refundable. Unlimited sessions cannot be put on hold, extensions and are non-transferable and non-refundable. OLD PUNCH CARDS HAVE A 1 YEAR EXPIRE DATE FROM DATE OF TRANSFER. We accept Visa, MasterCard, AMEX or debit. Cash payments may only be made in person at QUAD SPINNING.

  • Student Sessions

    Student sessions are available for purchase in person only at QUAD SPINNING (valid student identification required).

  • Reservation Window

    Classes can be reserved online up to 7 days in advance.

  • Substitutes

    Class instructors are subject to change.

  • Cancellations

    Reservations must be canceled no later than two hours prior to the start of the class (“Cancellation Period”) through the Quad T.O app or website. Failure to cancel within the Cancellation Period or no shows will result in credit loss. Participants with an Unlimited Membership will lose the ability to pre register for classes if they fail to give notice of their cancellation at least 2 hours in advance through the quad T.O app or website.

  • Waitlist

    Please remove yourself from the waitlist if you can no longer attend. If you leave yourself on the waitlist before the 2 hour cancellation policy the system automatically adds you into the class when a spot opens up and you receive an email confirmation. Cancelling after the 2 hour policy and no shows will result in a credit loss or a pre registration suspension.

  • Reserved Spots

    Reserved spots that have not been taken at the START of class may be offered to other riders waiting.

  • Phones

    Phones are not allowed on the bikes. Please respect your fellow riders.

QUAD SPINNING reserves the right to refuse service and terminate memberships at its sole discretion.