POLICIES


  • Online Profile

    When making a reservation at QUAD SPINNING, you must create a profile on-line in order to buy individual classes or packages of Quad classes. QUAD SPINNING values your privacy and will never share telephone numbers, email addresses, or personal data with third parties.

  • To Create Your Profile Online, Please Follow The Steps Below:

    I. Go to quadspin.com II. Locate “My Account” III. Complete the “New Customer” sign up and fill in all your contact information

  • Single, Multiple & Unlimited Sessions

    Single & multiple sessions have a one-year expiry from the date of purchase and are non-transferable and non-refundable. No holds or extensions. Unlimited sessions cannot be put on hold or extended. Unlimited sessions are non-transferable and non-refundable. Unlimted sessions activate on first class booked. OLD PUNCH CARDS HAVE A 1 YEAR EXPIRE DATE FROM DATE OF TRANSFER.

  • Student Sessions

    Student sessions are available for purchase in person only at QUAD SPINNING (valid student identification required).

  • Reservation Window

    Classes can be reserved online up to 7 days in advance.

  • Substitutes

    Class instructors are subject to change.

  • Cancellations

    Reservations must be canceled no later than 6 HOURS prior to the start of the class (“Cancellation Period”) through the website. Failure to cancel within the Cancellation Period or no shows will result in credit loss. Unlimited Membership LATE FEES: Failure to cancel 6 HOURS prior to the start of the class through the website or no shows will result in $15 LATE FEE. UNPAID LATE FEES will result in suspension from online booking until fee is paid.

  • Waitlist

    If you can no longer can attend, please remove yourself from the waitlist. If you leave yourself on the waitlist before the 6 hour cancellation policy, the system will automatically add you into the class when a spot opens up. You will receive an email confirmation.

  • Reserved Spots

    Reserved spots that have not been taken at the START of class may be offered to other riders waiting.

  • Phones

    Phones are not allowed on the bikes. Please respect your fellow riders.

QUAD SPINNING reserves the right to refuse service and terminate memberships at its sole discretion.